Product & COMPANY
Wasn't your packaging white?
Yes! We've had a little branding update, which we felt better aligned with our premium quality and what the Premax brand stands for (and we think it looks really great!)
Where are your products made?
We're an Australian owned and operated business, and all of our products are made right here in Melbourne.
What is Performance Skincare?
Performance skincare is about proactively protecting and conditioning your skin & hair for the demands of athletic performance.
Is it tested on animals?
No! All of our products are tested on elite athletes, not animals.
Where is your company based?
We are based in Melbourne, Australia.
Shipping
Where do you ship from?
Melbourne, Australia.
How long will shipping take?
Usually between 3-5 business days Australia wide. Due to increased volume experienced by our carriers please allow an additional 2-3 days
How much does shipping cost?
Within Australia, all orders over $50 are eligible for free standard shipping.
Shipping on orders under $50 is charged at a flat rate of $9.99
Do you ship internationally?
Yes! We are currently shipping to the following countries via DHL Express, shipping rates are calculated at checkout. Any duties, taxes and import fees are the responsibility of the recipient.
- New Zealand
- Hong Kong
- Taiwan
- Singapore
- USA
For Orders to the UK, and Ireland please visit our Premax UK Site
We hope to bring back shipping to all our EU customers shortly. In the meantime please visit www.bike24.com/brands/premax
Payments, Returns and Exchanges
What are my payment options?
Visa, Mastercard, Amex, Union Pay, PayPal, ShopPay, Afterpay, Google Pay, Apple Pay
I'd like a refund. How can I get one?
Please email us at info@premax.co so we can arrange a refund for you.
What's your money back guarantee?
We offer a 30 day money back guarantee. If you are not completely satisfied with your purchase for any reason please contact us within 30 days at info@premax.co to arrange a refund. Please include your order number as a reference.
What if my products arrived damaged?
If your goods arrive damaged or are in any way unfit for use please email us at info@premax.co so we can arrange replacement or refund.
Refunds will be processed within 7 days of receipt of goods.
Stockists & Wholesale
Do you offer wholesale accounts?
Yes! If you are a health practitioner or retailer looking to order from us directly you can click here to sign up for exclusive offers and wholesale prices on the full Premax range
Do you have a retail presence?
Yes! You can find a list of our stockists here. It is important to let you know not all retailers will offer the complete range that is available on our site.
