Shipping & Returns

SHIPPING WITHIN AUSTRALIA

All orders are dispatched from our Melbourne Warehouse.

INTERNATIONAL SHIPPING

We are currently shipping to the following countries via DHL Express, shipping rates are calculated at checkout. Any duties, taxes and import fees are the responsibility of the recipient.

New Zealand

Hong Kong

Taiwan

Singapore

USA

For Orders to the UK, and Ireland please visit our UK store

We hope to bring back shipping to all our EU customers shortly. In the meantime please visit www.bike24.com/brands/premax

30 DAY MONEY BACK GUARANTEE

If you are not completely satisfied with your purchase for any reason please contact us within 30days at info@premax.co to arrange a refund. Please include your order number as a reference. 

If your goods arrive damaged or are in any way unfit for use please email us at info@premax.co so we can arrange replacement or refund.

Refunds will be processed within 7days of receipt of goods.