Shipping & Returns

SHIPPING WITHIN AUSTRALIA

All orders over $50 are eligible for free standard shipping. 
Shipping on orders under $50 is charged at a flat rate of $7.50

All orders are dispatched from our Melbourne Warehouse.

NOTE: Carriers within Australia are currently experiencing delays which may result in your order taking and additional 2-3days to arrive. We apologise for any inconvenience this may cause.

 

INTERNATIONAL SHIPPING

We are currently shipping to the following countries via DHL Express, shipping rates are calculated at checkout.

New Zealand

Hong Kong

Taiwan

Singapore

USA 

For Orders to the UK, and Ireland please visit our UK store

We hope to bring back shipping to all our EU customers shortly. In the meantime please visit www.bike24.com/brands/premax

 

RETURNS & REFUNDS

To make a return please email info@premax.co and include your order number and items you would like to return

Items must be returned within 30days of purchase. Items must be unused, unopened and in a condition fit for resale. Refunds will be processed within 7days of receipt of goods. 

If your goods arrive damaged or are in any way unfit for use please email us at info@premax.co so we can arrange replacement or refund.

 

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