Shipping & Returns
SHIPPING WITHIN AUSTRALIA
All orders are dispatched from our Melbourne Warehouse.
NOTE: Carriers within Australia are currently experiencing delays which may result in your order taking and additional 2-3days to arrive. We apologise for any inconvenience this may cause.
We are currently shipping to the following countries via DHL Express, shipping rates are calculated at checkout. Any duties, taxes and import fees are the responsibility of the recipient.
For Orders to the UK, and Ireland please visit our UK store
We hope to bring back shipping to all our EU customers shortly. In the meantime please visit www.bike24.com/brands/premax
30 DAY MONEY BACK GUARANTEE
If you are not completely satisfied with your purchase for any reason please contact us within 30days at firstname.lastname@example.org to arrange a refund. Please include your order number as a reference.
If your goods arrive damaged or are in any way unfit for use please email us at email@example.com so we can arrange replacement or refund.
Refunds will be processed within 7days of receipt of goods.